Frequently Asked Questions

Find answers to common questions about ordering stainless steel enclosures from Xiaohong. From the OEM process to shipping and payment, we have compiled the information you need to make informed decisions.

OEM Process & Custom Orders MOQ & Pricing Lead Time & Production Shipping & Export Payment Terms Quality & Certifications

OEM Process & Custom Orders

MOQ & Pricing

Lead Time & Production

Shipping & Export

Payment Terms

Quality & Certifications

Still Have Questions?

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Frequently Asked Questions

OEM Process & Custom Orders

How does the OEM custom manufacturing process work?

Can you manufacture enclosures from my CAD drawings?

Do you provide samples before bulk orders?

What design files do you need for a custom order?

MOQ & Pricing

What is the minimum order quantity (MOQ)?

How is pricing determined for custom enclosures?

Do you offer volume discounts?

What currency do you quote in?

Lead Time & Production

What is the typical lead time for orders?

What factors affect production lead time?

Can you handle rush orders?

Shipping & Export

How do you ship orders internationally?

What shipping terms do you offer?

How are products packaged for export?

Do you handle customs documentation?

Which countries do you export to?

Payment Terms

What payment methods do you accept?

What are your payment terms?

Do you provide payment receipts and invoices?

Quality & Certifications

What quality certifications do your products have?

How do you ensure product quality?

What materials do you use?

Do you offer warranty on your products?

What if there is a quality issue with my order?

Still Have Questions?